Refund policy

Each item is made individually for your order, which is why the policy below is a little different to an off the shelf retailer.

Change of mind and wrong size

Because of that, we cannot accept returns or exchanges for change of mind or for ordering the wrong size. Please check the Fabric and Fit page before you order, and email us if you are stuck between two sizes. We would much rather help you get it right first time.

Faulty or damaged

If your order turns up faulty or damaged in transit, we will make it right. Email streetbikesaddicts@gmail.com within 30 days of delivery with your order number and a couple of clear photos of the problem. We will replace the item or refund it, whichever you prefer. You will not need to post the faulty item back to us in most cases.

Orders that do not arrive

Every order ships tracked. If tracking shows no movement for an extended period, or the parcel is marked delivered and you do not have it, email us and we will chase it with the carrier and sort it out.

Cancelling an order

If you need to cancel, email us as soon as you can. If your order has not been made up yet we can usually cancel and refund in full. Once it has been made we cannot cancel it, because it has already been made for you.

Refunds

Approved refunds go back to your original payment method. Allow a few business days for it to appear, depending on your bank.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality.

Contact

Email streetbikesaddicts@gmail.com and we will get back to you.